01
One-Stop Center Collector’s Dashboard Workstation
- A One Stop Centre for all the Accounts assigned to the teams.
- Allowing collectors to focus their activity based on system advise & priority to optimize customer reach & recovery effort.
- The colour of the quadrants change depending on accounts in that state.
- Gamification for ranking & performance tracking allows for team’s self-management.
- Bird’s eye view of the collector’s performance.
02
Work Allocation and Assignment
- Automated Allocation of cases – In-house & 3rd parties
- Alerts & Trigger
- Automated Notification & Reminders
03
One-Stop Center Customer Info, Patterns & Alerts
- The Customer & Account Management consists of a consolidation of different Financing products and collection information grouped logically.
- The Customer – Quick Access provides a summarized view of key triggers and alerts on a Customer & Account including:
- KollectApps adopts the concept of Information push rather than Collector searching for information.
04
Treatment Action Workpad Rich & Mature Features
- Promise to Pay (PTP)
- SMS, Email & Letter
- Place a Call
- Settlement Plan
- Place a Call
- Waiver
- Forensic
- R & R
- Management Approval
- Manual Escalation
- Visitation
- Repossession
- DCA Request
- TPS (Skip Tracing)
- PDC
- Dispute
05
Holistic Collections Action History-Consolidated View
- The History section provides a consolidated view of all Actions created for a specific Account.
- The filter options are available for specific history search:
– Account Number
– Action Type
– Date Range - The Collector is able to invoke specific actions TAW (full action details) from the History listing.
- The Customer – Quick Access also provides a summary listing of all actions performed.
- This approach drastically improves efficiencies and reduces the toggle time for Collectors searching for information.
06
Management Console Monitoring Team’s KPI
- KollectApps caters for live Collector’s KPI tracking via:
– Activity Analysis
– Collector Analysis
– Supervisory Monitoring - – Payment Summary
– Actions Summary
– Login & Usage Info - KollectApps continuously provides live reporting in addition to generating pre-scheduled reports. The Dashboards and Table Listings are designed for Reporting and exporting of data in real time.
